Hire Terms and Conditions

COVID-19 RESTRICTIONS: If your event has to be postponed due to government COVID-19 restrictions, we will gladly apply a full credit for the amount paid, to be applied to a new event date when it is possible to progess with your hire. This offer is not able to be applied to orders where the order or delivery has already been dispatched or the booked labour and/or services have been provided.

CANCELLATION POLICY & FEES: All bookings placed online are subject to a 24 hour cooling off period. If you need to cancel your order after it has been placed and paid for online, you can do so within 24 hours of the order being placed and receive a full refund. Cancellations must be made in writing via email to hire@brisbaneeventlighting.com.au. Orders changed or cancelled after the 24 hour cooling off period will be subject to the following terms and conditions:

If the booked equipment and/or labour is cancelled or substantially reduced after the time of booking, a cancellation fee calculated from the total booking amount will be payable as follows: More than 14 days notice from the event, 25%; Between 7 and 14 days notice 50%; less than 7 days notice 100%. The booking payment is non-refundable in the event of rain, storms, unacceptable weather or circumstances resulting in the cancellation of the event or occasion regarding the hire or use of equipment. A credit may be applied for future events at the managers discretion if bookings are cancelled due to unforseen circumstances and have not already been dispatched or delivered.

DEPOSIT PAYMENT: For bookings invoiced, requested via phone or email, a non-refundable 25% deposit of of the order total is due within 7 days of receiving the booking invoice. The remaining amount is due in full, 7 days prior to the date of hire as specified on the invoice. A receipt will be provided after each payment for your records. Failure to pay the deposit on time may result in the cancellation of the booking and/or loss of the equipment reservation.

EQUIPMENT SECURITY AND INSURANCE: The customer is responsible for providing 24-hour security and insurance for the equipment whilst it is on hire, at a job site, venue, in storage or in transit. The customer is responsible for full repair costs or replacement of damaged, stolen or missing equipment whilst on hire. Damaged, stolen or missing equipment will be invoiced at the full cost of replacement, or repair where possible, and is payable at the time of receiving the invoice.

CLEANING AND HANDLING FEES: Cleaning fees will be charged to customers who return excessively dirty equipment in the event that the equipment is returned in an unclean manner, whether dry hired or installed. In the event that festoon, fairy lights or cables are returned in an unrolled and tangled manner, re-rolling fees will be charged at an hourly labour rate with a minimum of 1hr at $44.00 inclusive of GST.

FESTOON, FAIRY LIGHT AND POWER CABLE DAMAGE: All cables are visually and physically checked prior to dispatch and again when returned from DIY hire as part of our strict pre-hire & after-hire inspection policy to ensure that all customers receive safe and useable equipment. Cables are checked for damage such as knicks, cuts, slices, tears, stretches and twists resulting in an un-hireable and electrically un-safe state. Customers will be advised if damage is found, provided with photos of the damage and charged the full cost of replacement.

LIGHT BULB DAMAGE: In the event that festoon light bulbs are damaged, dropped resulting in broken filaments or lost during the hire period, a replacement fee of $3.30 will be charged for incandescent bulbs. For LED bulbs, a replacement fees start from $12.95 and vary from type to type. Fees and charges are subject to change without notice.